Shipping policy

Processing Time

We aim to dispatch all orders within 1–2 business days.

During peak periods, please allow up to 3 business days for processing. You’ll receive an email once your order has shipped.

 

Delivery Times & Rates

United Kingdom 

Shipping Method	Delivery Time	Price
Standard Delivery (Royal Mail Tracked 48)	2–4 business days	£3.00
Express Delivery (Royal Mail Tracked 24)	1–3 business days	£5.00
Free Standard Delivery	2–4 business days	Free on orders over £50

 

Europe

Shipping Method	Delivery Time	Price
Tracked International	2–11 business days	£14.99

 

North America (US & Canada)

Shipping Method	Delivery Time	Price
Tracked International	3–17 business days	£16.99

 

Please note: delivery times are estimates and may vary due to postal delays or customs inspections.

 

Tracking Your Order

Once your order ships, you’ll receive a tracking link via email.

If you don’t receive confirmation within 3 working days, please contact us at hello@niavive.com.

 

Lost or Delayed Parcels

If your order hasn’t arrived within the expected timeframe, please contact us so we can investigate.

Orders confirmed as lost will be replaced or refunded.

 

International Orders

International customers are responsible for any import duties or taxes imposed by their destination country.

We do not control these charges and cannot predict their amount.

 

Order Changes

If you need to change your shipping address or cancel an order, please contact us within 12 hours of purchase. Once an order has been dispatched, we’re unable to make changes.

 

Contact Us

For any shipping queries, please email hello@niavive.com — we’re always happy to help.